Reporting to the Associate Director for Employer Relations and Experiential Learning at Santa Clara University, the Assistant Director, Employer Relations is responsible for advancing and complementing Santa Clara University's Integrated Strategic Vision and Plan by supporting all aspects of recruiting and is responsible for cultivating, managing and maintaining strong relationships with employers. The Assistant Director, Employer Relations proactively explores strategic opportunities to enhance the delivery of services. This position represents the Career Center and Santa Clara University professionally and maintains the highest levels of customer service. This role is essential to the success of SCU students finding employment for internships and full time positions, and to the University's strategic engagement with Silicon Valley.
Essential Duties and Responsibilities
Establish and cultivate relationships with targeted employers and organizations through site visits, association meetings, conferences, etc. Develop ongoing marketing strategies and materials to bring greater visibility of the college to relevant employers and industries. The purposes of these relationships are to: o Create greater visibility of the university and its students within relevant professional communities. o Grow the number of full-time and internship opportunities advertised to the college's students. o Grow the number of on-campus interviews and information sessions conducted at the college.
Develop a strategy to address employer engagement needs based on assessment and industry trends, including but not limited to providing consultations in response to employer questions and advising employers how to maximize ROI on engagement and recruitment.
Lead and proactively seek opportunities to deepen existing employer relationships, including supporting companies in planning campus visits, posting and approval of jobs/internships, surveying and monitoring employer needs, suggesting viable student engagement strategies, and working with Career Development Specialists and other colleagues to implement those strategies.
Develop an individualized approach to facilitate the company's recruiting strategy and brand at SCU through analysis.
Collaborate with industry partners and campus departments to educate faculty, staff and students on industry and workplace trends.
Analyze and provide SCU data and statistics in contribution to the development of employer relations strategy.
Develop an annual strategic plan including targeted industries and employers for outreach as well as career fair, on campus interview, and information session employer engagement goals.
Program Management and Support
Manage the design and delivery of recruiting activities for undergraduate students and graduate engineering, education, and counseling psychology students. Organize and set the annual recruiting calendar, including all deadlines and processes. Schedule dates for employer information sessions and interviews.
Manage all aspects of a portfolio of industry-related programs that introduce prospective employers to students, such as targeted career fairs and boutique recruiting events, industry panels, industry treks and other special events.
Execute events that align with the goals of the Career Center and address the students' preferences for industries and employers in partnership with Center team members.
Design, develop and oversee all communications to students and employers regarding recruitment activities, including but not limited to marketing materials, recruiting related website content and other documentation as needed.
Construct policies for employer participation in recruiting programs in collaboration with the Associate Director. Review and enforce policies with employer representatives, negotiating satisfactory solutions. Discuss student feedback with employers. Notify Associate Director of problematic employer activities/behavior, and significant trends. Advises and educates employers on inappropriate/inaccurate procedures and information.
Lead the ongoing analysis of combining recruiting activity statistics and student engagement statistics to share with the Center team members and the campus community.
May supervise Employer Relations student staff assistant(s) as needed.
On-Campus Interview (OCI) Program Management
Develop, manage and market on-campus interview program to provide opportunities for students to connect with employers.
Create and maintain OCI program schedules and calendars.
Manage student timelines for on-campus recruiting, including interview schedules and deadlines.
Lead all aspects of marketing campaign strategies for OCI opportunities.
Train and develop student assistants and staff in the Career Center regarding Customer Service Management (CSM) and OCI program.
Technology and Data Analysis
Responsible for managing the Career Center's CSM system, Handshake, including developing ongoing strategy for maximizing the tool, marketing effectively to the campus community, regularly sharing just in time data from its dashboards to key stakeholders in the community, creating employer-related training materials around complex processes like OCI, and assisting employers with other Handshake-related issues as needed.
Create and generate a range of recruiting reports to facilitate the application, interview, and evaluation processes. Monitor flow of information through the office and to student and employer stakeholders to identify ways to capture, manage, and use information more efficiently.
Lead CSM vendor relations to ensure smooth operations and effective partnerships.
Create and lead effective marketing campaigns for Career Center recruiting events
Coach students regarding resume writing, interviewing techniques and other job search skills.
Present at a number of university functions representing the Career Center, including Family Weekend, Parent Orientation, and other events as needed.
Continuous Benchmarking and University Representation
Ensure continuous enhancements through local, regional and national benchmarking with employer relations peers and robust industry networks
Update position-related skills by participating in appropriate professional development offerings throughout the year
Represent Santa Clara University's Career Center through active involvement and leadership in regional and national associations
1. Recommends initiatives and implements changes to improve quality and services. 2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. 3. Maintains contact with customers and solicits feedback for improved services. 4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. 5. Researches and develops resources that create timely and efficient workflow. 6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. 7. Prepares and submits reports as requested and required. 8. Develops and implements guidelines to support the functions of the unit.
Provides Work Direction
Will potentially supervise student staff assistants
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with frequent interruptions.
Understanding of and commitment to a culture of high-level, superior, customer service.
Experience supervising and training staff
Enterprising, creative and innovative approach to engagement with employers.
Knowledge of industry networks, trends in employment economy, and technology
Evidence of a working knowledge of industry and relevant career and internship opportunities in the marketplace.
Experience and comfort with technology, recruiting software, database management, social media
User knowledge of Microsoft Office Suite and Google Drive
Excellent problem solving skills and strong attention to detail.
Strong strategic planning and execution skills
Proven track record of establishing and maintaining strong working relationships with a variety of internal and external stakeholders.
Refined communication skills to clearly and effectively communicate information to internal and external key stakeholders (employers, students, faculty, staff, parents)
Ability to work independently and in a fast-paced environment.
Ability to solve complex and time sensitive problems as well as handle and manage multiple customers.
Ability to prioritize and be flexible.
Ability to maintain composure and a positive attitude during periods of high volume and intensity.
High level of professional discretion and integrity in handling confidential, sensitive information.
Commitment to understand and support Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.